Based out of North America, e-mediate Communications is redefining Customer Service. Our holistic approach extends to your end customers, business partners and company departments alike with the purpose of creating a one-of-a-kind Customer Experience.

MISSION

To help organizations create high-quality customer experiences through personable customer services and ecom support.

VISION

To redefine Customer Service through positive and personable interactions.

services

quick & consistent communication with your customer; proficient with Zendesk

email

gather information, evaluate products & details and process warranty claims

warranty

friendly & professional communication across social media channels

social media

support Distributors & Resellers with service and warranty assistance

distributors

provide Customer Support via Live Chat

live chat

manage and distribute replacement and spare parts

mail services

product repairs & servicing

repairs

tell us about your event, we'll assist you with creating high-quality Customer Experiences

events

provide measurable and meaningful data

reports

phone

e-mediate Communications is not a call Centre. We are real people who will use the phone to connect directly with your customers.

tell us what you need

e-mediate Communications can customize Customer Service Solutions to ensure the best experience for you and your customers

about

Located in Squamish, BC., e-mediate Communications was founded in 2012 with the vision of a company renowned for its quality of Customer Support.

Drawing on years of customer service experience, e-mediate set out to make its mark by showing companies what is possible: comprehensive customer support that is timely, personable and consistent.

e-mediate's secret sauce is no secret at all: we are a team of unique, dedicated individuals who take pride in providing attentive, knowledgeable support. The result? High-quality experiences that drive customer satisfaction, customer loyalty and positively reflect the organization.