Based out of North America, e-mediate Communications is redefining Customer Service. Our holistic approach extends to your end customers, business partners and company departments alike with the purpose of creating personable and effective interactions.
MISSION
To help organizations create high-quality customer experiences through personable customer services and ecom support.
VISION
To make a difference, one interaction at a time.
about
Located in Squamish, BC., e-mediate Communications was founded in 2012 with the vision of a company renowned for its quality of Customer Support.
Drawing on years of customer service experience, e-mediate set out to make its mark by showing companies what is possible when customers and business partners are met with personable and authentic interactions.
e-mediate's secret sauce is no secret at all: we are a team of unique, dedicated individuals who take pride in providing attentive, knowledgeable support. The result? High-quality experiences that drive customer satisfaction, customer loyalty and positively reflect the organization.
our culture
We believe in the power of people. People who are valued, respected and enjoying what they are doing will make all the difference.
We have a team full of engaging and personable individuals who are a pleasure to interact with. We wholeheartedly support and enjoy each other's company: while delivering a proficient and professional service, we prioritize creating a warm and approachable atmosphere. Our work family holds immense value to us, and we extend the same care and attentiveness to our team members, fostering a happy work-life balance as a top priority.
e-mediate is inspired by the ripple effect: if we take care of our team, they will share that care with each person they come in contact with, whether it is your customer, a business partner or a member of your organization. One interaction at a time, we make a difference.
services
e-mediate is happy to help enrich the experience at all points throughout the customer journey. Our agents are proficient with Zendesk, Salesforce, and other leading CRM platforms, enabling us to deliver efficient and seamless customer support. Whether it's addressing inquiries before or after a purchase, providing technical assistance, managing warranty claims, coordinating repairs, handling distribution inquiries, or offering support on social media channels, our team is well-equipped to assist you. We leverage our expertise and proficiency with tools like Zendesk, Salesforce, and more to ensure a smooth and satisfactory customer experience at every touchpoint.
